At NOAH ENLIGHTENTECH LLC, we are committed to ensuring your satisfaction with our products. If you are not satisfied with your purchase, we offer the following refund and return policy.
1. Refund Policy
Refund Request Period: You can request a refund within 7 days of receiving the item.
Refund Eligibility: The item must be in unused and undamaged condition and include all original packaging, labels, and accessories.
Specific items, such as products with obvious signs of use, electronics, or other non-returnable items, may not be eligible for a refund. Please review the product description before purchasing.
2. Return Process
Contact Customer Service: Before requesting a refund, please contact our customer service team via email or phone to inform us of your return request.
Email: [email protected]
Phone: (352) 719-2471
Obtain Return Authorization: We will provide you with a Return Authorization (RMA) number for your return request and inform you of the specific steps for returning the item.
Prepare Package: Carefully pack the item in its original packaging and include the Return Authorization number. Returning Goods: Please return the package to the designated address as instructed. You are responsible for return shipping costs unless the goods are defective or the wrong item was shipped.
3. Refund Processing: Once we receive the returned goods and confirm that they meet the refund requirements, we will process the refund within 7 business days.
The refund will be returned to your original payment method. Please note that bank processing may take additional time.
4. Exchange Policy: Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the refund process above and place a new order.
5. Defective or Incorrect Shipment: If the goods you receive are defective or do not match your order, please contact us within 48 hours of receiving them. We will provide you with an appropriate solution, including free returns and exchanges.
6. Contact Us: For any questions related to refunds and returns, please feel free to contact our customer service team. We are happy to assist you.
Email: [email protected]
Phone: (352) 719-2471
Address: 11500 MACALPINE CT APT 725
GLEN ALLEN, VA 23059
Thank you for choosing NOAH ENLIGHTENTECH LLC. We look forward to providing you with excellent products and services!
